Placing an Order

How do I place an order?

First, click on the product image or product name to view the item details. To add an item to your order, enter the quantity you wish to purchase into the Quantity box then click the Add to Cart button.

When you are ready to checkout, you have two options to choose from. You can click the Checkout Now button right after you've added an item to your cart or you can click on the Cart or Checkout button in the upper right hand section of every page.

When viewing the entire contents of your cart clicking on the Proceed to Checkout button at the bottom of the page will take you to a Sign In page. Here, you can Sign In if you already have an account with us, or you can continue shopping as a Guest.

When you have made your Sign In choice, you will complete a series of forms with your billing, shipping and payment information. Upon completing these forms, just click Place Your Order. A confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly.

How do I pay for my purchase?

We accept a variety of payments including MasterCard, Visa and American Express (AMEX). 

How do I redeem my credit note online?

Make your selections and proceed to Checkout as usual. On the Payment page, enter your assigned Credit Note code in the credit note field and click on the apply button. Your subtotals should update. 

How much is the shipping cost?

At Crate and Barrel, our goal is to deliver your purchase in the quickest and most economical way possible. Shipping and handling costs and delivery methods may be upgraded in Checkout if consolidating items in your order will provide better shipping rates and times.

The exact shipping and handling amount for your entire order will be calculated and displayed during Checkout.

Do you charge VAT?

Yes, as per UAE law a 5% VAT is already included in our displayed prices.

Where do you ship to and what shipping options are available?

We ship to any location within UAE, shipping options and timings differ depending on the city.

Same Day Delivery is available on all orders placed online by 12pm (UAE Time), for shipments only within Dubai.

Orders placed after the cut-off time (12PM) and/or on any UAE public holiday will be deemed placed on the first UAE working day following the date on which the Order was submitted.

Delivery windows are estimates, see further details below.

How do I track my order?

You can click on the link you will receive from Aramex via SMS once you place your order

What is your return policy?

Crate and Barrel housewares items may be returned or exchanged within 30 days of purchase and furniture items may be returned or exchanged within 14 days of purchase, given it is in perfect condition and in its original packaging. 

How can I return an item?

You can contact our call center on 800-22632 (800 CANDB).

What should I do if I do not want to receive my order?

You can contact our call center on 800-22632 (800 CANDB) to cancel or partial cancel an order. Your order can be canceled any time before the order has been dispatched from our warehouse. After the cancellation is complete, you will receive a credit note for the same value of the returned items.

Can I purchase a Gift Card?

Crate and Barrel gift cards may be shipped to any address in the UAE. Please note: The gift cards are redeemable in any Crate and Barrel store in the UAE only. The gift cards may not be redeemed online. For more information on gift cards use in-store, please contact our Customer Care Team at (800) CANDB (800-22632). Gift cards can not be used in conjuction with any other promotions or discounts.